Patient satisfaction and the waiting room in Mohs surgery: appropriate pre-warning may abrogate boredom

Patient satisfaction in dermatology consultations has rightly been afforded attention by De Salins and colleagues.¹ When considering the patient journey through an outpatient appointment, a significant proportion of time is spent in the waiting room, a period which is poorly understood and may contribute to patient anxiety and perceived satisfaction with treatment.² In our outpatient Mohs micrographic surgery (MMS) unit, patients may be waiting for several hours in total whilst histological specimens are processed and analysed, prior to reconstruction, particularly if multiple MMS stages are needed.

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